I am not hearing a sound through my headphones connected to the ClariMate, what can I do?

Try adjusting the volume level, either in the app or by using the volume buttons on the unit

Try using a different set of wired headphones

Check the breath sensor meter in the Reed and Breath Controls tab of the application. If the meter is not moving, try the following:

1. Adjust the Breath Sensitivity Dial

2. Be sure that your breath is reaching the breath sensor – it may be that the opening between the mouthpiece and active reed is closed, or that something else is blocking the airflow

Try a Factory Reset