My ClariMate is still not responding after having charged and updated it, what can I do?

If your ClariMate is on and connected to the app, but you are not getting any response from the device, it may be because there is no Training Set loaded onto the instrument. Read this guide to learn more about Training Sets and how to load or modify them: https://clarimate.freshdesk.com/support/solutions/articles/151000177839-what-is-a-training-set-and-how-can-i-create-or-modify-one-to-improve-the-performance-of-my-clarimate