My ClariMate is not working correctly, what can I do?

Created by Clarimate Support, Modified on Wed, 05 Apr 2023 at 09:54 AM by Clarimate Support

If you are experiencing issues with your ClariMate, we recommend following these troubleshooting steps:

  1. Make sure your ClariMate is fully charged by plugging in the supplied cable to a wall adapter for up to 24 hours. 
  2. Make sure you have downloaded the latest firmware and app versions through the ClariMate app, which you can download through the app store or through our website
  3. If you are still experiencing issues, please look through the other FAQs or you can submit a support ticket through our dedicated helpdesk (, and click "Submit a Ticket".

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