If you are experiencing issues with your ClariMate, we recommend following these troubleshooting steps:
- Make sure your ClariMate is fully charged by plugging in the supplied cable to a wall adapter for up to 24 hours.
- Make sure you have downloaded the latest firmware and app versions through the ClariMate app, which you can download through the app store or through our website clarimate.us.
- If you are still experiencing issues, please look through the other FAQs or you can submit a support ticket through our dedicated helpdesk (clarimate.freshdesk.com), and click "Submit a Ticket".
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