My ClariMate is not working correctly, what can I do?

Created by Clarimate Support, Modified on Fri, 21 Oct 2022 at 09:44 AM by Clarimate Support

If you are experiencing issues with your ClariMate, we recommend following these troubleshooting steps:

  1. Make sure your ClariMate is fully charged by plugging in the supplied cable to a wall adapter for up to 4 hours. 
  2. Make sure you have downloaded the latest firmware and app versions through the ClariMate app, which you can download through the app or through our website
  3. If you are still experiencing issues, you can submit a support ticket through our dedicated helpdesk (, and click "Submit a Ticket".

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